The show is an interactive experience where guests can have a fun and exciting peek behind Reykjavik City’s curtains at the start of a service transformation journey. Join us and see how challenges have been addressed, how we work to solve them and how we put forth a digital solution that improves the quality of the city’s services to its’ citizens through the project A Better City for Children.
The symposium will focus on civic design and design thinking. We will hear seven talks from Reykjavik City employees that will give a fun insight into how civic design is tackled within the city municipality. It will conclude with a panel discussion where Dagur B. Eggertsson, Paul Bennett, Ragnheiður H. Magnúsdóttir and Fjóla María Ágústdóttir will talk about public civic design.
Citizens today demand an uninterrupted and user-friendly service experience, not only of the private sector, but also of the public sector.
Interactive Experience: the show will allow guests to look, touch and move Reykjavik City processes. Here we will transform the process that starts when suspicion arises that a child needs help for – or diagnosis of a problem. As many will know the current process is complicated, inconvenient, and conducted mostly on paper, but now we are working to change it. The show spotlights all the work that goes into and the design thinking Reykjavik City employs to transform deep-rooted processes.
The show will take place at the halfway point of this service transformation, and guests are asked to contribute to the transformation by sharing their experiences.
Seminar: Thursday May 5th 2 – 5 pm we will offer a seminar focused on civic design employed by Reykjavik City, and design thinking, which is the main methodology used by the city in its’ service transformation. We will hear seven talks from Reykjavik city employees that will provide a fun and insightful look into the civic design approach to the public sector. The seminar will conclude with a panel discussion where mayor Dagur B. Eggertsson, Paul Bennett, Ragnheiður H. Magnúsdóttir and Fjóla María Ágústdóttir will talk about public civic design.